Digital transformation is especially difficult for large enterprises and governments. With so many players at stake, organizations like Bell must have a clear digital strategy and dedicated leadership to be able to execute successfully.
At Bell, we are dedicated to provide customers with an exceptional service experience, which means every digital interaction needs to be seamless. Technologies such as artificial intelligence, machine learning, and robotics process automation have enabled us get closer to our digital goals. However, we must take caution not to overlook the internal transformation that needs to take place in parallel to building our digital customer experience.
In this breakout session, Domenica will share real use-cases from Bell and methods to build a more holistic digital strategy. Participants will learn how to empower their own organizations to accelerate their digital roadmap.