Putting the Us in Usability Testing

07/11/2019 14.15 - 14.55

ExpertBlack stageBreakout session

This talk will do a deep dive on how to design truly inclusive usability testing which is not only representative of the population but one which includes vulnerable and marginalized groups.

We will cover how to avoid ‘professional testers’, garnering enough qualitative feedback to surface the vast majority of problems and how to design/conduct tests in safe(r) spaces for underserved groups and populations.

There will be a specific focus on how to recruit and maintain a representative group of testers, designing tests to surface intersectional learnings, and how to engage citizens in a meaningful way.

Lia Milito
Lia Milito
Managing DirectorCode for Canada