Zero to Sixty: Transforming Central Bank Service Management

06/11/2019 14.15 - 14.55

Industry innovationsRed stageBreakout session

The Bank of Canada launched a Service Management Office, aimed at improving service delivery to its stakeholders, as part of a multi-year digital transformation initiative.

In this session, Zahra Merchant details how the central bank launched a widespread service delivery initiative—still underway—and forever changed how its IT organization would work.

Zahra Merchant
Zahra Merchant
Director – Service Management OfficeBank of Canada