Chamika Ailapperuma

Senior UX Researcher and Service Designer

Government of Canada

Chamika Ailapperuma is a change navigator with a passion for aligning people, policies and practices that bring a new vision to life. Her award-winning signature high touch and inclusive approach transcends barriers between technology, creativity, and business aligning each to capture the highest potential for organizational growth. With 15 years’ experience leading change in public, private and not-for-profit sectors, she brings a track record for “firsts”:

• The first operational strategy and back office infrastructure for a prestigious national membership organization

• The first national cross-sector career sponsorship program for senior executive women in communications and technology

• The first digital governance model at an established academic institution • The first digital communications team at a federal government regulatory agency


The good, the bad and the ugly of Government of Canada Innovation Work

05/11/2019 10.00 - 10.30

FastforwardGreen stageFFWD session

Over the past few years, discussion about the use of human-centred design (HCD) methodologies emerged in the Government of Canada in an attempt to build stronger engagement and trust between multiple stakeholders. With the implementation of HCD in Government Canada digital and service delivery, investments were made in Innovation Labs, with events such as Design Jams and Showcases. Buzzwords like...